OSF Healthcare Utilizes Predictive AI to Enhance Efficiency of Care Navigator Workloads

Researchers from OSF Healthcare and its partners have developed an artificial intelligence algorithm that can predict the upcoming week's work for each cancer patient navigator (CPN) for their existing patients. They have also created a machine learning model that distributes new patients among the navigators within specialties to better balance workloads. The algorithm uses a three-year data set to analyze past workloads and make predictions each week for every patient. The researchers found that the algorithm achieved significantly greater workload fairness than random distribution. The plan is to integrate the tool into OSF Community Connect and pilot its efficacy ahead of the planned opening of the OSF Cancer Institute in 2024.